Shipping policy

Scope of Delivery

We ship only within New Zealand, including both North and South Islands. Unfortunately, we do not deliver internationally at this time. Remote rural areas may incur additional delivery charges or extended timeframes.

Order Processing & Despatch

Orders are processed within 1 business day once payment is confirmed.

Orders placed on weekends or public holidays will be processed the next business day.

Carriers & Methods

Standard parcels (under ~25 kg) are sent via New Zealand Couriers (NZ Couriers) or NZ Post / Post Haste, depending on the destination and size.  

Larger or oversize parts may be shipped using freight services such as Straits, Mainfreight or similar, and will be priced and arranged on a case-by-case basis.

Shipping Rates & Charges

Shipping costs are calculated at checkout based on item weight/volume, destination, and courier fees (urban vs rural). 

Delivery Times

In metro areas (e.g. Auckland, Wellington, Christchurch): deliveries typically arrive in 1–3 business days after despatch.

Provincial areas generally take 2–5 business days.

Rural deliveries may take 3–7 business days and may incur surcharges.

Note that delivery times are not guaranteed—they are “best‐effort” and may be affected by courier delays or weather.

Tracking & Notifications

Once your order is despatched, you will receive an email with a tracking number and courier name. You can monitor delivery via the courier’s portal.

Delivery Restrictions

We cannot deliver to PO Box addresses.

Damaged or Lost Items

Please inspect goods immediately on arrival. Report any lost or damaged parcels within 24–48 hours of delivery, with details of the damage and including photographic evidence. We will coordinate with the courier and arrange a replacement or refund where applicable.

Order Amendments & Delivery Issues

If an incorrect or incomplete address is provided, resulting delays or returns may lead to additional shipping charges at the customer's expense.